Skip to content
Custom AI Agents

AI agents that actually get work done.

Not another chatbot. Agents designed around your exact requirements — they use your tools, follow your rules and hand over to humans when it matters.

  • Sales
  • Support
  • Operations
  • Research

NDA-first 100% code ownership Reply within 1 business day

agent://sales-assistant · run #2048
  1. New lead email received

    Gmail · trigger

  2. Enriched company & intent

    CRM + web lookup

  3. Drafted personalised reply

    LLM · brand voice

  4. Waiting for your approval

    Human-in-the-loop

  5. Sent, logged & follow-up set

    CRM · Calendar

5 tools · guardrails on● running
Overview

Your workflow, on autopilot

An AI agent is software that can plan, take actions through your tools and check its own work. Done right, it handles the repetitive 80% of a process so your team can focus on the decisions that need a human.

We don't sell templates. Every agent starts with mapping how your team works today, then we design the tools, permissions, memory and approval steps it needs — and measure it against the KPIs you care about.

At a glance

  • Workflow mapping & ROI estimate
  • Tool, API & data integrations
  • Guardrails & human-in-the-loop
  • Evaluation & red-team testing
  • Dashboards, logs & ongoing tuning
Discuss your project
What we deliver

Custom AI Agents services

End-to-end custom ai agents — from strategy and design to launch, scaling and long-term support.

Sales & lead agents

Qualify inbound leads, enrich records, personalise follow-ups and book meetings straight into your calendar.

  • CRM
  • Email
  • Calendar

Customer support agents

Resolve common tickets across chat, email and WhatsApp using your knowledge base — and escalate the rest with context.

  • Helpdesk
  • WhatsApp
  • Chat

Operations & back-office

Process invoices, reconcile records, update ERPs and generate reports without copy-paste.

  • ERP
  • Sheets
  • Docs

Research & analyst agents

Monitor markets, competitors or on-chain activity and deliver summaries with sources to your inbox or Slack.

  • Web
  • On-chain
  • Slack

Multi-agent systems

Specialised agents that collaborate — a planner, researchers and reviewers — orchestrated for complex jobs.

  • Orchestration
  • Memory

Voice agents

Natural phone and in-app voice agents for bookings, reminders and first-line support.

  • Telephony
  • Realtime
See it in motion

Agents at work, around the clock

Paused

Agents at work, around the clock

Plan. Act. Verify.

Use cases

Built for real-world impact

Popular solutions our clients ask for — every one tailored to your business, users and goals.

Lead qualification

Score and route every inbound lead within minutes, day or night.

Ticket resolution

Answer repetitive questions and draft replies for complex ones.

Invoice & document flows

Read, validate and post documents into your systems.

Market monitoring

Daily briefings on competitors, news or crypto markets.

Employee onboarding

Answer HR and IT questions and complete setup checklists.

On-chain watchers

Track wallets, contracts and governance proposals and alert your team.

Our approach

How we deliver custom ai agents step by step

A transparent, milestone-based process with demos at every stage — so there are never any surprises.

  1. 01

    Workflow mapping

    We shadow the process, document each step and estimate the time and cost an agent can save.

  2. 02

    Agent design

    Tools, permissions, memory, escalation rules and success metrics — agreed with you up front.

  3. 03

    Build & integrate

    Secure connections to your CRM, inbox, databases and APIs, tested in a sandbox first.

  4. 04

    Evaluate & red-team

    Scenario tests, edge cases and adversarial prompts to make sure the agent behaves.

  5. 05

    Launch & scale autonomy

    Start with human approval on key actions, then expand autonomy as results prove out.

Technology

Our tech stack

Battle-tested tools chosen for security, performance and long-term maintainability — never hype.

Orchestration

  • LangGraph
  • AI SDK
  • OpenAI Agents SDK
  • Model Context Protocol (MCP)

Models

  • OpenAI
  • Anthropic
  • Google Gemini
  • Open-weight models

Integrations

  • HubSpot
  • Salesforce
  • Slack
  • Gmail / Outlook
  • WhatsApp Business
  • Notion
  • Google Sheets
  • Custom APIs

Reliability

  • Tracing
  • Evaluations
  • Audit logs
  • Role-based permissions
Why iEkma

What you gain

Requirement-specific

Built around your process, data and rules — not a generic bot.

Guardrails first

Scoped permissions, spending limits and approval steps for sensitive actions.

Fully observable

Every decision and tool call is logged so you can see exactly what happened.

Measured ROI

We track time saved, resolution rates and quality against agreed KPIs.

FAQ

Custom AI Agents questions

Free proposal

Let's plan your custom ai agents project

Share a few details and a solution architect will reply with a clear plan, timeline and estimate — no obligation.

  • Reply within one business day
  • NDA available before we talk details
  • Fixed-scope or flexible engagement
What do you need?
Estimated budget

We respect your privacy. Your details are only used to respond to your enquiry. NDA available on request.

Explore more

Services that pair well

Machine Learning & LLMs

AI Development

LLM applications, knowledge assistants, vision and predictive models — designed around your data, measured against real metrics and shipped to production.

Learn more
Fast · Beautiful · Scalable

Website Development

Beautifully designed, lightning-fast websites and web apps — built on modern frameworks, optimised for search and AI, and easy for your team to update.

Learn more
GEO · AEO · LLM visibility

AI Search Optimization

Customers now ask AI assistants instead of scrolling search results. We make sure ChatGPT, Gemini, Perplexity and AI Overviews understand, trust and cite your brand.

Learn more